Contract Details

Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.

Scope of Works

This contract has been awarded to British Telecommunications PLC by Department for Business and Trade in the United Kingdom. The contract is valued at £322,687 and falls under the Technology sector.

Contract awarded to British Telecommunications PLC — Value: £322,687 — Authority: Department for Business and Trade.

About This Award

This contract award was published on 26 August 2026 via Contracts Finder (UK). The contract has been awarded to British Telecommunications PLC, work with a reported value of £322,687, issued by Department for Business and Trade in United Kingdom.

Sector: Technology

This award is classified under Technology. ContractAwarded.com tracks procurement awards across all major sectors, sourcing data daily from official UK and EU government portals, trade publications and global news feeds.

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