Contract Details
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org
Scope of Works
This contract has been awarded to VOICESCAPE LIMITED by ROOFTOP HOUSING GROUP LIMITED in the United Kingdom. The contract is valued at £343,579 and falls under the Technology sector.
About This Award
This contract award was published on 13 July 2026 via Contracts Finder (UK). The contract has been awarded to VOICESCAPE LIMITED, work with a reported value of £343,579, issued by ROOFTOP HOUSING GROUP LIMITED in United Kingdom.
Sector: Technology
This award is classified under Technology. ContractAwarded.com tracks procurement awards across all major sectors, sourcing data daily from official UK and EU government portals, trade publications and global news feeds.
ℹ️ If any information in this article is inaccurate, please report it here or email hello@contractawarded.com.