Contract Details

Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.

Scope of Works

This contract has been awarded to CIVICA UK LIMITED by Kent County Council in the United Kingdom. The contract is valued at £157,625 and falls under the Infrastructure sector.

Contract awarded to CIVICA UK LIMITED — Value: £157,625 — Authority: Kent County Council.

About This Award

This contract award was published on 21 May 2026 via Contracts Finder (UK). The contract has been awarded to CIVICA UK LIMITED, work with a reported value of £157,625, issued by Kent County Council in United Kingdom.

Sector: Infrastructure

This award is classified under Infrastructure. ContractAwarded.com tracks procurement awards across all major sectors, sourcing data daily from official UK and EU government portals, trade publications and global news feeds.

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